CRM Customer Relationship Management

Customer relationship management CRM refers to practices, strategies and technologies used to manage customer interactions and data throughout lifecycle Management

CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it. The other main functions of this software include recording various customer interactions (over email, phone calls, social media or other channels, depending on system capabilities), automating various workflow processes such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.

Common features of CRM software include:

» Marketing Automation

» Sales Force Automation

» Contact Center Automation

» Geolocation technology, or location-based service.

» Lead Management

» Opportunity Management

» Lead Scoring

» Email Integration and Email Template

» Customer wellness tracking

SALES MODULE
Sales module of the ERP system allows a company to (re) organize and track the sales process in an efficient way, due to multiple configuration options and sales channels covered, C ommercial agents, sales divisions, distributors, key accounts, retail, about on-line portal are just some of the facilities offered.

The Sales Forecast

» Sales deals intend to close at the end of each month

» Opportunities need executive attention

» Helping to estimate revenue

» Paving the way for post-sale product or service delivery

» Onine Sales Module

» eCommerce

» POS Point of Sales

» Travel Online System

» Real Estate Sales Module

» Traders Module

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